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Answers to the most asked questions

Frequently Asked Questions

 

What is your shipping Policy?

Prints will be shipped directly from the printer, located in Austin, Texas. Shipping dates range from 1-7 business days, depending on distance, and shipping style that has been chosen. Customers will receive a tracking number via email as soon as their order has shipped. 

Generally, the turn-around for the print to be ready is:

Paper- 1-3 business days

Canvas - 3-5 business days

Metal - 5-7 business days

Framed – 5-7 business days

Rush orders on prints will add a fee of 25%. 

Skyline Art Prints ships nationwide with USPS and UPS.

There are a number of variables that will affect the price of shipping. This makes setting a standard shipping fee structure pretty difficult. The price you see at the check out will be calculated based on weight, quantity, and size.
 
Here's what to expect:
Small to Medium Orders
$9.95 - $32.95
Medium to Large Orders
$46.95 - $56.95
Oversize Orders (36x48 and larger)
$149.95 - $199.95

We ship the cheapest route, using USPS and UPS. Shipping dates range from 1-7 business days, depending on distance. Customers will receive a tracking number via email as soon as their order has shipped. 

*In-Store pickup – FREE for all Texas residents. The option is available once TX address is entered at check out.

Please contact Skyline Printing if you have any questions about your order at (512)497-2822 or admin@skylineartprints.com

Skyline Art Prints guarantees the safety of your prints!

 

Do you ship internationally?

Yes, Skyline Printing also ships internationally. If you live in The Netherlands or Belgium, please send me an email with your order. I can have this fulfilled by a printer in The Netherlands, which will save you a lot of shipping costs. 

 

I live in Austin. Can I save on shipping and pick up the print locally?

Absolutely! Prints can be picked up directly from the printer, Skyline Prints, in South Austin. When you select Texas for your shipping address, you will be given the option to click Pick Up Locally for your shipping option at check-out. 

 

What is your Policy on Returns/Exchanges/Refunds? 

We do not accept returns. All sales are FINAL. 

Did your prints arrive damaged? Please keep all packaging and contact Skyline Printing for further instructions to replace your prints:

(512)497-2822 or admin@skylineartprints.com

 

How do you package my order?

Depending on what your order consists of, we will put rolled paper and canvas in secure shipping tubes, while stretched canvas and framed pieces are protected with cardboard corners, bubble wrap, craft paper, and a secure shipping box. Larger pieces will require having a wooden crate built for them. 

 

What type of glass do you use for framing?

Prints are framed with a 2 mil clear plexi-glass. It is ideal for safe shipping and blocks 66% of harmful UV light. Originals never have glass. 

 

Will a paper print look similar to a canvas print?

Color will remain consistent across all of our media types.

 

I don't see the dimensions I'm looking for offered for a print.

Contact me and let me know what size you are looking for. Print dimensions reflect the dimensions of the original work, but I can offer any size within those dimensions, up to 54" on the shortest side, and 100" on the longest. Some pieces can be purchased as separate panels, making the overall dimensions larger. 


How can I keep up with your new work?
Sign up for my newsletter to receive updates on new series, shows, and performances. 

 

Don't see your answer?

Feel free to email me directly at info@biancaberends.com with any questions or comments! 

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Description from Merchant:

More information can be found on skylineartprints.com. Fine Art Paper is Archival Material: - Brand info : Epson Cold Press Bright - Thickness : 21 mil - Basis weight : 340 gsm - 100% Cotton Fiber - Acid, Lignen, & Chlorine Free - Bright White The cold press manufacture of this media provides an elegantly textured finish, enabling rich, deep blacks and an incredibly wide color gamut. This paper meets artist's requirements as an archival print media with a white point and contrast ratio without sacrificing the look and feel of a true fine art paper. Canvas is not officially archival material, but comes close: - Brand info : Epson Exhibition Matte - Thickness : 22 mil - Acid-free, Lignin-free, heavyweight cotton-poly blend This elegantly textured features soft-matte surface with a bright white point, exceptionally high Dmax, and wide color gamut. The canvas base is enhanced with elastic polymers providing high tensile strength and flexibility for gallery wrap stretching without cracking. Finishing All canvas prints are coated with a non-yellowing, UV resistant, liquid topcoat for added protection, durability, and print life. Acrylic and Metalic base are not archival materials.

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